bs99's Privacy Policy — Your Data Is Our Responsibility
Every piece of your personal information on bs99 is stored with the highest level of security. This policy clearly explains how we collect, use, and protect your data.
This privacy policy applies to all users of the bs99 platform's services. By using our website, you are considered to have agreed to the terms of this policy. This policy may be updated from time to time — you will be notified appropriately if any changes are made.
bs99 is a trusted online betting and casino platform in Bangladesh. We treat the privacy of our users as our highest priority. This privacy policy ("Policy") describes what kind of personal information bs99 collects, why it is collected, how it is used, and what steps we take to protect your data.
By opening an account, playing games, making financial transactions, or contacting customer support on our platform, you fall within the scope of this policy. We therefore ask you to read this policy carefully.
Data Collection — What Information We Gather
To create and manage accounts on bs99, we need to collect certain specific information. We collect data in the categories listed below:
Identity Information
We collect the information you provide at the time of account registration, such as:
- Full name
- Date of birth (for age verification — only those aged 21 or above may open an account)
- Mobile number
- Email address
- Username and password chosen by the user
Financial Information
We collect the necessary financial information to process your deposits and withdrawals. bs99 handles transactions exclusively through bKash, Nagad, Rocket, and Upay. Information associated with these mobile banking accounts (such as mobile numbers) is used to complete transactions.
Technical & Usage Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type and operating system information
- Page views and click history
- Session duration and usage patterns
- Referral source (where you came from before arriving at the site)
Information From Communications
If you contact our support team via 24/7 live chat or email, we retain a record of that conversation. This is needed for service quality improvement and dispute resolution.
Purpose of Data Use
bs99 uses your information only for legitimate purposes. We use your data to:
- Create, manage, and secure your account
- Process deposit and withdrawal transactions
- Verify age and prevent minors from accessing the platform
- Prevent fraud, money laundering, and other illegal activities
- Provide customer support and resolve your complaints
- Identify and resolve technical issues on the platform
- Send relevant bonus, offer, and promotional information (only with your consent)
- Meet applicable legal and regulatory obligations
- Implement responsible gambling guidelines
bs99 will never use your information for purposes other than those listed above. In particular, your information will not be sold or rented to any advertisers or third parties.
Sharing Data With Third Parties
bs99 does not disclose your personal information to third parties, with the exception of the limited circumstances below:
Service Provider Partners
Technology and payment service providers that help operate our platform — such as bKash, Nagad, Rocket, and Upay — may receive limited information for transaction processing. We have strict data protection agreements with these partners, and they may only use the information for the purposes specified in those agreements.
Legal Authorities
We may be required to provide necessary information in response to court orders, lawful requests from investigating authorities, or applicable legal obligations. In such cases, we share only the minimum information legally required.
Fraud and Scam Prevention
If there is suspicion of financial fraud, identity theft, or any other illegal activity, information may be shared with the relevant authorities. This is necessary to protect the interests of all our users.
bs99 never sells, rents, or transfers your personal information to third-party advertisers for commercial purposes.
Data Security Measures
We implement industry-standard technical and organisational measures to protect your information. The key features of bs99's security framework are:
SSL/TLS encryption technology is used across our entire platform. This means all data transmitted between your browser and our servers is encrypted and cannot be read by any third party.
Your information is stored on highly secured servers. Access to the servers is strictly controlled, and only authorised personnel may access the data.
Your password is never stored in plain text. We use industry-standard hashing algorithms so that even if a password is exposed, it remains unusable.
Our staff can only view the information necessary for their specific role. Strict rules apply to prevent unauthorised access to personal data.
However, transmitting information over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but no method can be claimed to be 100% secure. You are therefore asked to keep your login credentials confidential and to notify us immediately if you notice any suspicious activity.
Cookies & Tracking Technologies
The bs99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Cookies We Use
- Essential cookies: Without these, the website cannot function properly. These cookies are required to maintain your login session and ensure security.
- Performance cookies: Help analyse which pages of the website are used most and where issues occur.
- Functionality cookies: Help remember your preferred language and settings.
You can disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.
Your Rights Regarding Your Data
As a user of bs99, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Correction
If any of your information is incorrect or incomplete, you have the right to have it corrected. Data can be updated through account settings or via the support team.
Right to Deletion
In certain circumstances, you may request that your data be deleted. However, where legal obligations, ongoing disputes, or the need to retain financial transaction records apply, we may be required to keep certain information for a specified period.
Right to Object to Processing
You have the right to object to the processing of your data for specific purposes, such as marketing communications. You can request to stop receiving marketing messages at any time through our support team.
Right to Data Portability
You have the right to receive your data in a common, machine-readable format. We will assist with this request within a reasonable timeframe.
To exercise any of the above rights, please contact our support team. We generally respond within 30 business days. For complex or multiple requests, more time may be needed, but you will be kept informed.
Data Retention Period
bs99 retains your personal information only for as long as necessary. We consider the following when determining the retention period:
- Account information is retained for as long as your account remains active
- Financial transaction records are kept for a specified period as required by law
- Even after an account is closed, certain information may be retained for a specified period for fraud prevention and legal compliance
- Customer support conversation records are kept for a limited period for service quality improvement
Once the necessary period has passed, data is securely deleted or anonymised so that you can no longer be identified.
Protection of Minors
bs99 strictly prohibits anyone under the age of 21 from using the platform. Only those aged 21 or above ("For Ages 21+") may open an account and use the services.
We do not intentionally collect information from any minor. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you suspect a minor is attempting to open an account on our platform, please notify our support team.
Policy Changes & Updates
bs99 may review and update this privacy policy from time to time. Changes to the policy may be necessary due to service changes, the introduction of new technology, or legal requirements.
If any significant changes are made, we will send you a notice by email or through the platform. The updated policy will be published on this page. Continued use of the platform after any changes will be considered as your acceptance of the new policy.
You are therefore advised to review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your data, please do not hesitate to contact us. The bs99 support team is always ready to assist you:
We take all privacy-related requests seriously and do our best to respond as quickly as possible. Thank you for being with bs99 — your trust and confidence are our most valuable asset.