bs99 Frequently Asked Questions

No, never. No bs99 support agent, live chat, or email will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket/Upay password. If anyone asks for this kind of information, they are definitely a scammer — stop communicating immediately and report it to [email protected].

bs99 uses SSL encryption technology to keep all your data secure. Your name, phone number, and transaction details are exchanged through encrypted channels, so no outside party can read them. We do not sell your information to third parties. For more details, see our privacy policy.

Create a strong password that is at least 8 characters long, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your bs99 password on any other site and do not share it with anyone. You can use a trusted password manager to help you remember it.

Change your password immediately and contact us right away via live chat or at [email protected]. Our support team will review your account and, if necessary, temporarily lock it to keep it secure. They will also look into whether you have suffered any loss.

Always check that https://bs99.mom is shown in your browser's address bar. Be cautious if you see names like "bs99mom", "bs-99.com", or anything similar — these could be fraudulent sites. If in doubt, type our address directly into your browser; never log in by clicking an unfamiliar link or advertisement.

Withdrawal requests on bs99 are generally processed within 1 hour. If you have provided the correct wallet number and your account is verified, your money will arrive in your bKash, Nagad, Rocket, or Upay wallet within that time. If there is any delay, please contact support.

Yes, but you must meet the wagering requirements before withdrawing bonus winnings. For the welcome bonus, you only need to wager 20 times the bonus amount. For example, if you receive a ৳1,200 bonus, you must complete a total of ৳24,000 in bets before withdrawing. Once the requirements are met, you can withdraw your winnings normally.

When withdrawing from bs99, you must provide a Bangladeshi mobile wallet number registered in your own name — bKash, Nagad, Rocket, or Upay. Withdrawals to someone else's wallet are not accepted. This is required for the security of your account.

Absolutely. bs99's withdrawal process runs 24 hours a day, 7 days a week. Withdrawals are generally completed within 1 hour even on Fridays, Saturdays, or during Eid holidays. If there is any unusual delay, our 24/7 support team will assist you.

The minimum withdrawal limit on bs99 is ৳1,000. This is the same across all methods — bKash, Nagad, Rocket, and Upay. If your balance is below ৳1,000, you cannot request a withdrawal; however, you can continue betting with that balance.

If a match is declared No Result or abandoned, the related bets are generally cancelled and the bet amount is returned to your account. If a match is abandoned after partial play, settlement follows the rules for each market; the detailed rules are stated in our terms and conditions.

Yes, bs99 offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Championship, and other international cricket tournaments. Markets are also available for international matches such as Bangladesh vs India. Check the cricket section for the latest match schedule and markets.

Decimal odds are the multiplier for your total return — including your original stake. For example, if the odds are 2.50 and you bet ৳100 — if you win you receive ৳100 × 2.50 = ৳250 (net profit excluding the original stake is ৳150). The higher the odds, the less likely the outcome but the greater the potential reward.

On bs99, the most commonly used markets are Match Winner (who will win the match), Toss Winner, Top Batsman, Top Bowler, runs in a specific over (Over/Under), and Innings Total. In T20 matches, "Number of Sixes" and "Over of First Wicket" markets are also very popular.

Yes, bs99 offers in-play or live betting, meaning markets update while the match is in progress and you can place new bets. However, odds in live markets change quickly; check the odds before your bet is confirmed.

Log in to bs99, go to the Cashier or Deposit section, and select Nagad. Send the amount from your Nagad app to the bs99 Nagad number shown. Save the transaction ID and enter it in the deposit form. Your bs99 account balance is usually updated within a few minutes.

First, wait a few minutes, as there can sometimes be a short delay due to network issues. If the money still has not arrived, contact us via live chat or at [email protected] with your wallet transaction ID. The support team will verify and resolve the issue promptly.

The process for bKash is the same: on the deposit page, select bKash, send money to the indicated bs99 number using "Send Money", and enter the transaction ID sent by bKash in the deposit form. The balance is usually updated within a few minutes. Use "Send Money" rather than the "Payment" or "Merchant" option, as the payment option may incur an extra charge.

bs99 itself does not charge any additional fee on deposits. However, your mobile wallet service provider (bKash, Nagad, Rocket, or Upay) may apply transaction charges according to their own rules. Check the charges information in your own wallet app for details.

The minimum deposit amount on bs99 is ৳500 across all methods (bKash, Nagad, Rocket, and Upay). A 120% welcome bonus is available on your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200.